After-Sales Service
We believe exceptional service extends beyond delivery. Our comprehensive after-sales support ensures your complete satisfaction with every purchase.
Product Replacement
We offer hassle-free replacements for any defective products within 30 days of delivery, ensuring you receive merchandise that meets our high-quality standards.
Dedicated Support Team
Our multilingual customer service representatives are available to assist with any inquiries or concerns regarding your orders, providing prompt and professional support.
Extended Warranty
We stand behind our craftsmanship with a 12-month warranty on all jewelry and watches, covering manufacturing defects and ensuring long-term satisfaction with your purchase.
Our After-Sales Process
- Submit Request
- Verification
- Solution Proposal
- Implementation
- Feedback Collection
We've streamlined our after-sales process to ensure quick resolution of any issues. From the moment you submit a request to our final follow-up, we're committed to providing exceptional service every step of the way.
Repair & Maintenance Services
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Professional jewelry cleaning and polishing
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Watch movement repair and replacement
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Stone setting and replacement
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Clasp and closure repairs
Quality Guarantee Program
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Comprehensive quality inspection before shipping
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Detailed documentation and certification
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Transparent return and exchange policies
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Regular follow-ups to ensure satisfaction
Frequently Asked Questions
You can submit a service request through our online portal, by emailing our customer service team at support@company.com, or by contacting your dedicated account manager. Please include your order number, product details, and a description of the issue for faster processing.
Our 12-month warranty covers manufacturing defects, including issues with clasps, settings, plating, and watch movements. Normal wear and tear, accidental damage, or improper use are not covered. Each claim is evaluated individually by our quality control team.
Most repairs are completed within 2-3 weeks from the date we receive the item. Complex repairs may take longer. We provide regular updates throughout the process and expedited service options for urgent cases. Shipping times vary depending on your location.
Yes, we provide global after-sales support to all our clients. Our multilingual team can assist in English, Spanish, French, German, and Mandarin. For international repairs, we coordinate with local service centers when possible to minimize shipping times and costs.
Need Assistance?
Our dedicated after-sales team is ready to help with any questions or concerns about your products.